Return Policy – SoPrettyJewels.com

Our Commitment

At SoPrettyJewels.com, we want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 14 days of delivery.

Eligibility Requirements

For a successful return:
✔ Items must be unworn, undamaged, and in original condition
✔ All original tags and packaging must be included
✔ Proof of purchase (order number/receipt) is required
✖ Final sale items (marked “non-returnable”) cannot be returned

How to Initiate a Return

  1. Start Your Return at soprettyjewels.com/returns
  2. Pack Securely – Use the original packaging to prevent damage
  3. Ship It Back – Include the completed return form
  4. Track Your Return – You’ll receive email updates on your refund status

Refund Details

• Refunds are issued to the original payment method
• Processing time: 5–7 business days after we receive your return
• Original shipping fees are non-refundable
• Return shipping costs are the customer’s responsibility

Exchanges

We currently offer refunds only. To exchange an item:

  1. Return the original item for a refund
  2. Place a new order for the desired item

Damaged or Defective Items

If your item arrives damaged:

  1. Contact Us Immediately via soprettyjewels.com/contact
  2. Provide photos of the issue
  3. We’ll arrange a free replacement or refund

International Returns

• Customers outside the [Country] are responsible for return shipping and customs fees
• Refunds exclude original shipping and import duties